Terms & Conditions
The term ‘Dragonfly’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Dragonfly Foods Ltd, 7 King Place, Hitchcocks Business Park, Willand, Devon EX15 3FH. Our company registration number is 02631793. The term ‘you’ refers to the user or viewer of our website.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites or social media sites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- We may offer new and/or existing customers special offers from time to time. Where we make such offers, introductory offers are only available to new users of the website. Previously registered users do not qualify for an additional offer, unless expressly stated. “Previously registered users” refers to any combination of: a user with a user account at Dragonfly Foods, a credit or debit card, a credit or debit card holder, a delivery address, a cardholder address, or a household, who has previously made use of the Dragonfly Foods service. Unless otherwise stated, only one discount code may be applied per order, and each code may only be used once, for both one-time purchases and subscriptions. Discount codes cannot be applied towards a trial box order. They may not be copied, reproduced, distributed or published either directly or indirectly in any form. We reserve the right to terminate or modify discounts at anytime without prior notice and at our sole discretion. We may require you to complete checkout at Dragonflyfoods.com to redeem any offer.
- In the instance of friend referral discount codes, we encourage our customers to share their referral link with as many friends as possible. These codes may only be used once, and only one discount can be applied per order. Referral codes cannot be applied towards a trial box order. Orders placed using referral discount codes cannot be cancelled or refunded. They may, however, be postponed or delayed on Dragonfly Foods’ discretion.
- Unless otherwise stated, all food or prizes given away as part of a competition or prize draw must be claimed by the winning party within three months of initial notification via email. Prizes are not transferable or redeemable for cash and we reserve the right to withdraw a prize if we suspect abuse or violation of the competition rules, which will be viewable on our site at the time of the competition.
- The purchase of Dragonfly Foods products may consist of an initial period where there is a one-time charge or a trial offer, followed by recurring periodic charges as agreed to by you when you sign up for such auto-replacing products. The price of your trial offer may be different to your recurring subscription charges. Your subscription will automatically renew and your credit card will automatically be charged the full subscription price of your order according to the frequency of delivery (excluding any discounts or promotional offers), until you cancel your subscription.
- Trial Offers are one-time only for new customers and are limited to one per household. They are not available to previously registered users (defined above).
- If you have any changes, queries or would like to cancel your order or subscription, simply drop us an email at Tofuteam@dragonflyfoods.com or give us a call on 01884 841111. This must be arranged before 10am, 2 days before delivery day. Any changes after this time may not be accepted.
- We currently offer UK Nationwide delivery; however, we are unable to deliver to Northern Ireland, Channel Islands, Isle of Wight, Scilly Isles and Scottish Highlands.
- Normally any orders placed by 10am Monday to Thursday, will be processed for despatch the next day. Orders placed after 10am Thursday to 10am Monday will be delivered on the following Tuesday.
- Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations. Please send a picture of goods you have received that you are not happy with within 48 hours of receiving them to arrange a refund or re-supply.